75 years of experience
We know what works for you
Own printing factory
The largest in Europe
600.000 happy customers
Are you next?
0800 43 46 98 9 9-17 (Fri 16)
We are happy to help!

FAQ - Delivery

  • Do you deliver to all addresses across UK?

    We deliver to all addresses in mainland UK. For deliveries to the different Islands, please contact our sales department for possibilities and prices.

  • Can I receive my order earlier than mentioned on the website?
    No, generally it is not possible to receive your order earlier than mentioned on the website.
  • Where can I find the delivery date?
    The expected delivery date is mentioned on the product page before ordering. After approving the digital print proof and order confirmation, you will receive an email with the dispatch date and information about the expected delivery time. Be aware that the delivery time could be different per item and imprint technique.
  • Do I receive a tracking number?
    When your order is shipped you will receive an email with more information about the delivery of the items. Depending on the supplier of the item, you will receive a tracking number.
  • What should I do if I don't receive a tracking number?
    With certain shipments it could happen that there is no tracking number available. If so, you can contact our sales department to check the latest delivery status.
  • What are the delivery costs?
    Shipping costs are free for orders from £500,- and above. Shipping for orders under this amount costs £14.95. Please note that
     these prices are for shipping to mainland UK. For deliveries to the different Islands, please contact our sales department for possibilities and prices. 

FAQ - My Account

  • Where can I find the status of my order?
    You can find the status of your order in your personal account. If you don't have an account, you only receive the most important updates via email.
  • How can I place a re-order?
    You can place a re-order via your personal account. Navigate to your order overview and select the order you would like to re-order. When you are in the order details there is a button to re-order. If you don't have an account you can contact our sales department.
  • How can I update my account information?
    It is possible to update your information via your personal account. Some information, such as your customer number and company information, cannot be changed. In case you would like to change the above mentioned information you can contact the our sales department.
  • How can I reset my password?
    Go to the login page of your personal account and click on ‘forgot password’. We will then send you an e-mail requesting you to set/create a new password.

FAQ - Print Proof

FAQ - Samples

  • Can I get a sample with imprint?
    No, samples are always sent/shipped to you without imprint.
  • How can I request a (free) sample?
    Before purchasing a product you have the possibility to request a sample which will be delivered within a few business days. The sample is free, as long as the order total does not exceed £5, or if you within 14 days place a full order on the product. Samples for more than £5 are charged per article, without any sending costs. Please note! Samples are not free for private consumers. Repeated sample orders are consideres as one big sample order and will, if necessary, be invoiced. We reserve our right to reject customers acting in bad faith by taking advantage of our free samples.
  • Can I return my samples?
    No, samples can not be returned.

FAQ - Order

  • Can I get a better price?
    The prices as shown on the website are leading. In case you are placing an order which is exceeding the highest discount stagger on the website, you can contact our sales department to get a tailored offer.
  • How can I see if the item is in stock?
    The stock of an item can be found on the product page of the item. A Green dot will indicate that the item is in stock, an Orange dot indicates that the item is temporarily not in stock but will arrive later and a Red dot indicates that the item is currently not in stock and cannot be ordered right now.
  • What is the minimum order quantity?
    The minimum order quantity differs per product. You can set a filter on the product category/overview pages or see the minumum order quantity on the individual product page(s). It is not possibe to order below the minimum order quantity.
  • Which payment options are available?
    IGO offers different payment options. Next to post payment, which is only available for business customers, you have the possibility of paying via Credit card and PayPal.
  • Can I send back my items?
    We generally do not accept returning orders that are not announced to us. Please get in contact with us and we will find the best solution how to proceed together. Please be aware that samples can not be returned.

FAQ - Imprint

  • Which imprint method do you recommend?
    The type of imprint which is recommended depends on the type of product, your logo and the occasion you need the product for. Therefore it is not possible to recommend the same imprint for everyone. If you need specific advise regarding the imprint of your items, please contact our sales department via sales@igopromo.co.uk.
  • Which imprint methods can I choose from?
    On every product page you will have the possibility to select the imprint methods that are available on the item. Certain imprint methods can only be selected on specific locations. Please keep this in mind during the order process.
  • How can I see the difference between two imprint methods?
    After selecting an imprint location, you can click on the orange 'more information' line to get a detailed explanation of each imprint method that is available on the item. This information can help you to identify the differences between each print technique.
  • Can you print my logo in a different colour?
    We can print your logo in basically every colour. The only thing you need to do is providing us with an Ai or PhotoShop file of your logo. With these file types we can guarantuee that changing the colour goes exaclty as requested.
  • What is the maximum imprint size?
    The maximum imprint size is different per item and per imprint technique. This is because the printing machines have a maximum surface they can print. When selecting an imprint on the website, the maximum imprint size is mentioned in millimeters.

FAQ - Quote

  • How do I request a quotation?
    You can request a quotation of one or muliple items by going to the specific product and configure it in the way you would like to have it. Next, you click the button "request quotation" and the product is added to your quotation overview. In the next step you can leave your detail and send us your quotation request.
    It is also possible to request a quotation via our sales department. You can contact them via sales@igopromo.co.uk.

FAQ - Other

  • Can I request a catalogue?
    You can request a (digital) catalogue by filling out the form on this page.
  • What are PMS colours?
    The abbreviation PMS stands for Pantone Matching System and is a universal colour palette consisting of 1500 premixed colours. These colours all have a unique PMS color code. Because it is a fixed set of colours, you always have certainty about the right colour.

    You can determine the PMS colour by using a colour chart, for example the online colour chart that Pantone has made available. If you can't find a PMS colour matching your logo, you can also try an online converter. These converters give you recommendations of a PMS colour based on the input of a HEX or CMYK colour.
  • I have a complaint, whom do I contact?
    Your order is handled with the utmost care. Nevertheless, should you be dissatisfied with the end result, please contact us via sales@igopromo.co.uk or 0800 43 46 98 9. We will find a suitable solution together with you. If you are not satisfied, then we are not satisfied! That is why we do our very best to ensure that everything is according to your wishes. For more information read our General Terms and Conditions.

If you have questions or need assistance, please contact us at:

0800 43 46 989
9-17 (Fri 16)

  • We are a residential rehabilitation service so your products are ideal for our welcome packs which we provide to our clients when they arrive. We shall definitely be back for more Phoenix Futures
    21 May 2024
  • Excellent communication and product. Delivery was quicker than expected. Ordered just over 300 small teddy bear key rings with printing back and front. Advice given by phone and email was most helpful. Highly recommend this company for promotional goods. Will use again. Stephanie
    10 Apr 2024
  • Michaela was exceptionally helpful, pleasant and prompt with communication. Items arrived in good time. KARA CAMPBELL
    25 Mar 2024
  • Really helpful and great products. Dawn Boaden
    22 Mar 2024
  • Good quality. Tina Liversidge
    13 Mar 2024
Customer ratings: 4.5 - 392 reviews

Information about cookies

IGO Promo uses cookies to increase your personal shopping experience. The standard cookies are mandatory for the website to function properly.

You can choose to accept or decline the personal cookies. Accepting IGO Promo and third parties could show you personalized content based on your internet behaviour. Would you like to know more? Read our cookie statement here.
I agree