75 years of experience
We know what works for you
Own printing factory
The largest in Europe
550.000 happy customers
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0800 43 46 98 9 9-17 (Fri 16)
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General Terms and Conditions

Below you see the most important things you should know from our General Terms and Conditions at a glance.

To read the full document please click here.

Who we are

IGO Promo is part of Plato Group, an international wholesaler with decades of experience in the promotional products industry and with subsidiaries all over Europe. This is where you can find us in the UK: 

Plato Group International Limited
2 Regan Way
Nottingham, NG9 6RZ
United Kingdom

Registered in the England & Wales 6400537
VAT number  GB 923 2678 19
Tel: 0800 43 46 98 9
Email: info@igopromo.co.uk
Website: www.igopromo.co.uk

Easy ordering

With or without printing, it is really easy to order your promotional items from us by email, telephone or online. No matter how you choose to place an order, you can always rely on one thing: We will confirm every order in writing.

Can’t decide which products to order? Have a look at the product information on our website or in our catalogue to find out more about our assortment that we constantly renew with trendy and surprising products. Just keep in mind that the product information we provide is subject to change. If you have any question about our product information just give us a call and our Customer Service will be happy to help you out!

Sample requests

An easy way for you to choose the best promotional items for your business is by ordering a sample first. Just request the sample online and you will have it in-house within a few business days. If you are happy with the sample and want to complete the order, we’ll make sure that you receive your products as soon as possible!

With every sample you’ll receive an invoice, which we will deduct from your final invoice when the order has been placed. In case you end up not completing the order, we’ll simply ask you to pay the invoice for the sample. If you like we will look for a great product alternative that suits you better.  

Clear and consistent pricing

All product prices you see on our website and in our catalogues are exclusive of VAT and in the currency stated. Certain products will only be delivered based on a minimum order quantity, which you can see on the product detail pages online. We keep these minimum order quantities as low as possible.

Fast delivery

You need your delivery by a certain date? Just let us know about it when you order and where possible we do our best to meet that date. If the requested delivery date is not doable we will inform you, of course.

Tip: Sometimes you may be in a big hurry to order promotional items. Don’t worry, we still got you covered! The products in our “Fast order flow”-category will be your solution for extra fast deliveries.

Convenient payment

When buying promotional items from us you purchase on account, so you pay within 30 days after invoice date. It is as simple as that.

Personal service

Once you have placed an order our Customer Service becomes your point of contact, making sure production and delivery go according to your wishes. You prefer to order by telephone or email? Then you will be in touch with our team throughout the entire order process. After you have uploaded your logo on the website or sent it to us via email you will receive a digital Print Proof. You will then need to check and confirm this Print Proof. We only print the imprint that you have approved, so please check the Print Proof carefully. Later on, return of printed products is not possible, unless agreed by email or letter.

If you should not be happy with the end result we are not happy either! Please let us know by email or letter in case what you receive doesn’t match what was ordered. We will find a suitable solution together.

If you ever choose to cancel an order you have placed, please also contact our Customer Service by email or letter. In that case we may expect you to compensate us for the costs caused by the cancelation.

To read our full General Terms and Conditions please click here.

Sales and Delivery Terms and Conditions

Payment terms and conditions
We offer our customers 14 days of credit given they have a positive credit assessment.

Satisfaction guarantee
We do our absolute best to accommodate the wants and needs of our customers. Therefore, we offer a satisfaction guarantee. Should your products or the printing on the items not live up to your expectations, we will arrange a collection of the items at no cost to you and will send newly amended items that meet your standard.

To ensure we handle a complaint efficiently, we will request visual documentation together with a brief description of the situation sent via email.

Should we unexpectedly be unable to provide a better result or if reproduction is impossible due to a previously determined delivery date, all costs regarding the order will be credited.

Please take note of the following reservations:
  • Not applicable for objections received later than 3 standard working days after delivery.
  • Not applicable for spelling and setup mistakes previously approved by the customer in accordance with our digital print sample.
  • Not applicable to the general level of quality of a product, if the customer has not used our sample-product service.
  • Not applicable for various sized assortment orders of textile products.
  • Not applicable for services such as sample product orders and orders without print. 
Time of delivery
The set forth time of delivery is effectively the time of dispatch from our European main warehouse. This is calculated from the date of which the sample print was approved. The guiding and average time of transportation for both packaging and pallet shipments is 2-4 standard working days*.

More information
We kindly ask that you keep in mind that upon initial inquiry of an offer, sample request or processing of an order, you are automatically added to our email list. We consider this approach to communication a more efficient tool for informing our customers about new services, products and pricing offers and of course you can always and easily unsubscribe from our email list. All prices are excl. VAT, freight and local taxes. We take precautions for products out of stock and possible print errors.

We only provide sales services to registered companies and not private individuals.

For additional information please refer to our general Terms and Conditions.

*Delivery times mentioned are for countries within mainland Europe. Please note that islands can have longer delivery times.

If you have questions or need assistance, please contact us at:

0800 43 46 989
9-17 (Fri 16)

  • Fantastic service and a very quick turnaround, would use this company again. Yasmin
    09 Nov 2023
  • The product was great, printing came out great also, customer service excellent too. Sarah Bengochea
    07 Nov 2023
  • Super easy to use. Great customer service, excellent communication. Paul Q
    24 Oct 2023
  • Good communication, clear and speedy. A Bremer
    04 Oct 2023
  • Fast turn-around, good customer service and quick delivery. Jo
    25 Sep 2023
Customer ratings: 4.2 - 375 reviews

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