75 years of experience
We know what works for you
Own printing factory
The largest in Europe
600.000 happy customers
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0800 43 46 98 9 9-17 (Fri 16)
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General Terms and Conditions

Below you can see the most important things you should know from our general terms & conditions at a glance. For further information and legal advice please check the general terms & conditions linked below.

To read the full document please click here.

Or proceed to the FAQ.


Ordering With or without printing, it is really easy to order your promotional items from us online or by email. No matter how you choose to place an order, you can always rely on one thing: We will confirm every order in writing. For printed articles you will always receive a print proof before we start the production. This means you can still change or even cancel your order before you approve the print proof. It is not possible to make any adjustments to the print or order details after approval of the digital print proof. Please note: All prices are excl. VAT, freight and local taxes. We take precautions for products out of stock and possible print errors.

Sample requests

Before purchasing a product you have the possibility to request a sample through the website which will be delivered within a few business days. The sample is free, as long as the order total does not exceed £5, or if you place a full order on the product within 14 days. Sample orders over £5 are charged per article, without any sending costs. Please note! Samples are not free for private consumers. Repeated sample orders are considered as one big sample order and will, if necessary, be invoiced. We reserve our right to reject customers acting in bad faith by taking advantage of our free samples. Samples cannot be returned.


The delivery times on the website are clearly displayed. However, please make sure to read the confirmation of your order carefully when receiving it by email. Please be aware that delivery dates are expected rather than guaranteed. Delivery times are liable to change due to several reasons, i.e. the time calculated includes an immediate approval of the digital print proof. All changes of the initial online order might have influence on the delivery date. Shipping costs are free for orders from £500,- and above excl. VAT. Shipping for orders under this amount costs £14.95.

Convenient payment

IGO offers different payment options within 14 days without deduction. Next to post payment, which is only available for business customers after a positive credit assessment, you have the possibility of paying via Credit card and PayPal.

Not fully satisfied?

We do our absolute best to accommodate the wants and needs of our customers. If the items or the imprint on them do not meet your expectations, we will work with you to find the best possible solution and, if necessary, take care of collection and new production. Please refrain from returning items to us without first talking to us. Please note that samples can not be returned. To ensure we handle a complaint efficiently, we will request visual documentation together with a brief description of the situation sent via email. For reservations and legally confirmed info, please check the terms & conditions below in detail.

To read the full document please click here.

Or proceed to the FAQ.

If you have questions or need assistance, please contact us at:

0800 43 46 989
9-17 (Fri 16)

  • We are a residential rehabilitation service so your products are ideal for our welcome packs which we provide to our clients when they arrive. We shall definitely be back for more Phoenix Futures
    21 May 2024
  • Excellent communication and product. Delivery was quicker than expected. Ordered just over 300 small teddy bear key rings with printing back and front. Advice given by phone and email was most helpful. Highly recommend this company for promotional goods. Will use again. Stephanie
    10 Apr 2024
  • Michaela was exceptionally helpful, pleasant and prompt with communication. Items arrived in good time. KARA CAMPBELL
    25 Mar 2024
  • Really helpful and great products. Dawn Boaden
    22 Mar 2024
  • Good quality. Tina Liversidge
    13 Mar 2024
Customer ratings: 4.5 - 392 reviews

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